Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Tramita gestiones académicas o administrativas, y recibe soporte de IT.
🖥️ Incidencias técnicas
Incidencia de acceso - Campus Virtual
Required fields are marked with an asterisk*
{"xsrfToken":"a6233993e19d6f322497060e00f49765b2351a35_lout","branding":{"id":"5","key":"alumn","name":"Portal tramites y consultas","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/41","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b5b6e5da-1bd5-4c49-a8ae-d0fc99bb8e99/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjhiMTBmZS0wMWZlLTQyZDktYmU0YS04YjU5NjE1YjAxZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1YjZlNWRhLTFiZDUtNGM0OS1hOGFlLWQwZmM5OWJiOGU5OSI6WyJyZWFkIl19LCJleHAiOjE3Njg2ODk1NzIsIm5iZiI6MTc2ODY4ODk3Mn0.CfySjOingsmliQsRPkpdwFbjhbatuVlAufROkqjWN5Y&client=2f8b10fe-01fe-42d9-be4a-8b59615b01e5&mode=fit","logoId":"b5b6e5da-1bd5-4c49-a8ae-d0fc99bb8e99","isLogoAvailable":true,"helpCenterTitle":"Bienvenido/a a nuestro Portal de ayuda","sharedPortalName":"Portal de ayuda","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido/a a nuestro Portal de ayuda","sharedPortalName":"Portal de ayuda","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Trámites y consultas","sharedPortalName":"XTART FP","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#fdfdfd","bannerMediaApiUrl":"https://api.media.atlassian.com/file/05f7262a-5964-4fe0-87c7-bf803dfc7a91/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjhiMTBmZS0wMWZlLTQyZDktYmU0YS04YjU5NjE1YjAxZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1ZjcyNjJhLTU5NjQtNGZlMC04N2M3LWJmODAzZGZjN2E5MSI6WyJyZWFkIl19LCJleHAiOjE3Njg2ODk1NzIsIm5iZiI6MTc2ODY4ODk3Mn0.8pK2ei88gin4eEA88KkTGSBYkTVHl8Uf0cZvm0yr9tk&client=2f8b10fe-01fe-42d9-be4a-8b59615b01e5&height=300&mode=fit","bannerMediaApiFileId":"05f7262a-5964-4fe0-87c7-bf803dfc7a91","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"alumn","projectId":10005,"serviceDeskId":5,"name":"Portal tramites y consultas","description":"<p>Tramita gestiones académicas o administrativas, y recibe soporte de IT.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"184","name":" Baja usuario staff","descriptionHtml":"","callToAction":" Baja usuario staff","introHtml":"","icon":11054,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11054","groups":[168],"key":""},{"id":"230","name":"Alta usuario staff","descriptionHtml":"","callToAction":"Alta usuario staff","introHtml":"","icon":11053,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11053","groups":[168],"key":""},{"id":"153","name":"Consultas recibos domiciliados","descriptionHtml":"","callToAction":"Consultas recibos domiciliados","introHtml":"","icon":10868,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10868","groups":[28],"key":""},{"id":"238","name":"Datos de matriculación erróneos","descriptionHtml":"","callToAction":"Datos de matriculación erróneos","introHtml":"","icon":10864,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10864","groups":[35],"key":""},{"id":"181","name":"Error contenidos","descriptionHtml":"","callToAction":"Error contenidos","introHtml":"","icon":10954,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10954","groups":[24],"key":""},{"id":"154","name":"Financiaciones","descriptionHtml":"","callToAction":"Financiaciones","introHtml":"","icon":10865,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[28],"key":""},{"id":"237","name":"Incidencia acceso portal automatrícula","descriptionHtml":"","callToAction":"Incidencia acceso portal automatrícula","introHtml":"","icon":10863,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10863","groups":[35],"key":""},{"id":"215","name":"Incidencia clases síncronas - Campus Virtual","descriptionHtml":"","callToAction":"Incidencia clases síncronas - Campus Virtual","introHtml":"","icon":10928,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10928","groups":[24],"key":""},{"id":"185","name":"Incidencia con portal matriculación","descriptionHtml":"","callToAction":"Incidencia con portal matriculación","introHtml":"","icon":10925,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[168],"key":""},{"id":"110","name":"Incidencia de acceso","descriptionHtml":"","callToAction":"Incidencia de acceso","introHtml":"<p>Si tienes algún problema para acceder a tus plataformas académicas, selecciona esta opción.</p>","icon":10930,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10930","groups":[168],"key":""},{"id":"231","name":"Incidencia de acceso - Campus Virtual","descriptionHtml":"","callToAction":"Incidencia de acceso - Campus Virtual","introHtml":"","icon":10930,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10930","groups":[24],"key":""},{"id":"229","name":"Incidencia de acceso a plataforma - Mi expediente (Alexia)","descriptionHtml":"","callToAction":"Incidencia de acceso a plataforma - Mi expediente (Alexia)","introHtml":"","icon":10927,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[24],"key":""},{"id":"232","name":"Incidencia de acceso a plataforma - Mis prácticas (Dotia)","descriptionHtml":"","callToAction":"Incidencia de acceso a plataforma - Mis prácticas (Dotia)","introHtml":"","icon":10929,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10929","groups":[24],"key":""},{"id":"218","name":"Incidencia en Campus Virtual","descriptionHtml":"","callToAction":"Incidencia en Campus Virtual","introHtml":"","icon":10929,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10929","groups":[168],"key":""},{"id":"182","name":"Incidencia en contenido académico","descriptionHtml":"","callToAction":"Incidencia en contenido académico","introHtml":"","icon":10856,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10856","groups":[168],"key":""},{"id":"214","name":"Incidencia en el contenido académico - Campus Virtual","descriptionHtml":"","callToAction":"Incidencia en el contenido académico - Campus Virtual","introHtml":"","icon":10926,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[24],"key":""},{"id":"179","name":"Información general sobre prácticas FCT","descriptionHtml":"<p>Puede consultar las dudas más frecuentes relativas al módulo FCT, así como el anexo con la normativa interna del centro, en el siguiente enlace de tu Campus Virtual: <br> [DUDAS FRECUENTES | <a href=\"https://ancoya.sharepoint.com/SitePages/FCT.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ancoya.sharepoint.com/SitePages/FCT.aspx</a><br> Esta información es actualizada con antelación al próximo periodo de prácticas.</p>","callToAction":"Información general sobre prácticas FCT","introHtml":"","icon":10874,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10874","groups":[27],"key":""},{"id":"156","name":"Instalación de software","descriptionHtml":"","callToAction":"Instalación de software","introHtml":"","icon":10863,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10863","groups":[168],"key":""},{"id":"155","name":"Modificar domiciliación bancaria","descriptionHtml":"<p>Cuando pulse en Enviar le llegará un correo electrónico con la información necesaria</p>","callToAction":"Modificar domiciliación bancaria","introHtml":"","icon":10866,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10866","groups":[28],"key":""},{"id":"109","name":"Otras consultas","descriptionHtml":"","callToAction":"Otras consultas","introHtml":"","icon":10862,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10862","groups":[26],"key":""},{"id":"158","name":"Otras consultas relacionadas con facturación","descriptionHtml":"","callToAction":"Otras consultas relacionadas con facturación","introHtml":"","icon":10867,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10867","groups":[28],"key":""},{"id":"180","name":"Otras consultas sobre prácticas FCT","descriptionHtml":"","callToAction":"Otras consultas sobre prácticas FCT","introHtml":"","icon":10876,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[27],"key":""},{"id":"216","name":"Otras incidencias","descriptionHtml":"","callToAction":"Otras incidencias","introHtml":"","icon":10853,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10853","groups":[24],"key":""},{"id":"152","name":"Recibos impagados","descriptionHtml":"","callToAction":"Recibos impagados","introHtml":"","icon":10869,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10869","groups":[28],"key":""},{"id":"226","name":"Reclamación de calificaciones obtenidas en convocatoria ordinaria y/o extraordinaria","descriptionHtml":"","callToAction":"Reclamación de calificaciones obtenidas en convocatoria ordinaria y/o extraordinaria","introHtml":"","icon":10861,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10861","groups":[26],"key":""},{"id":"471","name":"Solicitud certificado de matricula para BECA CAM/SEOP","descriptionHtml":"","callToAction":"Solicitud certificado de matricula para BECA CAM/SEOP","introHtml":"","icon":10954,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10954","groups":[26],"key":""},{"id":"235","name":"Solicitud certificado realización de FFE/FCT","descriptionHtml":"","callToAction":"Solicitud certificado realización de FFE/FCT","introHtml":"","icon":10860,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[26],"key":""},{"id":"102","name":"Solicitud de aplazamiento de FCT","descriptionHtml":"","callToAction":"Solicitud de aplazamiento de FCT","introHtml":"<p>Si desea solicitar aplazamiento de FCT por motivos de Enfermedad prolongada o accidente, Obligaciones de tipo personal o familiar, o Desempeño de un puesto de trabajo, pulse aquí</p>","icon":10875,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10875","groups":[27],"key":""},{"id":"107","name":"Solicitud de certificado de estudios completo","descriptionHtml":"","callToAction":"Solicitud de certificado de estudios completo","introHtml":"","icon":10923,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10923","groups":[26],"key":""},{"id":"106","name":"Solicitud de certificado de estudios incompletos","descriptionHtml":"","callToAction":"Solicitud de certificado de estudios incompletos","introHtml":"","icon":10925,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[26],"key":""},{"id":"105","name":"Solicitud de certificado de matrícula","descriptionHtml":"","callToAction":"Solicitud de certificado de matrícula","introHtml":"","icon":10858,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10858","groups":[26],"key":""},{"id":"99","name":"Solicitud de convalidación de módulos","descriptionHtml":"","callToAction":"Solicitud de convalidación de módulos","introHtml":"","icon":10931,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[26],"key":""},{"id":"100","name":"Solicitud de convalidación/exención de FCT (total o parcial)","descriptionHtml":"","callToAction":"Solicitud de convalidación/exención de FCT (total o parcial)","introHtml":"","icon":10873,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10873","groups":[27],"key":""},{"id":"440","name":"Solicitud de duplicado de título por extravío o deterioro.","descriptionHtml":"","callToAction":"Solicitud de duplicado de título por extravío o deterioro.","introHtml":"","icon":10931,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[26],"key":""},{"id":"143","name":"Solicitud de facturas","descriptionHtml":"","callToAction":"Solicitud de facturas","introHtml":"","icon":10872,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[28],"key":""},{"id":"236","name":"Solicitud de material informático","descriptionHtml":"<p>Si tienes cualquier incidencia o duda acerca de tu renovación de matrícula rellena los siguientes campos.</p>","callToAction":"Solicitud de material informático","introHtml":"","icon":11020,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11020","groups":[168],"key":""},{"id":"108","name":"Solicitud de pago tasas expedición de título","descriptionHtml":"","callToAction":"Solicitud de pago tasas expedición de título","introHtml":"","icon":10924,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[26],"key":""},{"id":"104","name":"Solicitud de renuncia de convocatorias","descriptionHtml":"","callToAction":"Solicitud de renuncia de convocatorias","introHtml":"","icon":10855,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10855","groups":[26],"key":""},{"id":"439","name":"Solicitud información PAU/EVAU","descriptionHtml":"","callToAction":"Solicitud información PAU/EVAU","introHtml":"","icon":10866,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10866","groups":[26],"key":""},{"id":"438","name":"Solicitud información Pruebas Libres","descriptionHtml":"","callToAction":"Solicitud información Pruebas Libres","introHtml":"","icon":10873,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10873","groups":[26],"key":""},{"id":"186","name":"Solicitud justificante de asistencia","descriptionHtml":"","callToAction":"Solicitud justificante de asistencia","introHtml":"","icon":10922,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10922","groups":[26],"key":""},{"id":"405","name":"Consulta dpto.","descriptionHtml":"","callToAction":"Consulta dpto.","introHtml":"","icon":10549,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"339","name":"Envíar correo manual","descriptionHtml":"","callToAction":"Envíar correo manual","introHtml":"","icon":10676,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[],"key":""},{"id":"97","name":"Petición por correo","descriptionHtml":"","callToAction":"Petición por correo","introHtml":"","icon":10527,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"372","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"","icon":10547,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"217","name":"Solicitud certificado PRL","descriptionHtml":"","callToAction":"Solicitud certificado PRL","introHtml":"<p>Selecciona esta opción, si tienes dudas sobre procedimientos o dudas generales:<br> Por ejemplo quién es mi profesor, o un profesor no responde a la mensajería, o qué herramienta usar para determinados casos, o dudas sobre tiempo de respuesta por parte de profesores etc.</p>","icon":10869,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10869","groups":[],"key":""},{"id":"157","name":"Solicitud de aplazamiento al siguiente curso académico","descriptionHtml":"","callToAction":"Solicitud de aplazamiento al siguiente curso académico","introHtml":"","icon":10871,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10871","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"\uD83D\uDDA5️ Incidencias técnicas"},{"id":26,"name":"\uD83C\uDFE2 Secretaría"},{"id":28,"name":"\uD83D\uDCB3 Facturación"},{"id":27,"name":"\uD83D\uDCCDFFE"},{"id":35,"name":"\uD83D\uDCDD Portal automatrícula"},{"id":168,"name":"\uD83D\uDCBC Portal empleados"}],"orderMapping":{"168":[230,184,236,156,110,218,182,185],"35":[238,237],"24":[231,229,232,215,214,216,181],"135":[182],"27":[179,102,100,180],"25":[109,108,107,106,105,104,102,100,99],"26":[471,186,107,106,105,99,108,104,226,109,439,438,440,235],"28":[143,152,153,154,155,158]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjhiMTBmZS0wMWZlLTQyZDktYmU0YS04YjU5NjE1YjAxZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2OTAxNzIsIm5iZiI6MTc2ODY4ODk3MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ZtbcFm7xn-HpXErW4w0Q8UBQ_ld9ep0p4jtUpNbxGwY","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"2f8b10fe-01fe-42d9-be4a-8b59615b01e5","tokenDurationInMins":20}},"reqCreate":{"id":231,"projectId":10005,"issueType":{"id":"10009","name":"Incidencia"},"form":{"name":"Incidencia de acceso - Campus Virtual","descriptionHtml":"","callToAction":"Incidencia de acceso - Campus Virtual","intro":"","instructions":"","icon":10930,"iconUrl":"https://soporte-gfp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10930","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Incidencia de acceso a plataforma"]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/231","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/231","calendarParams":{"firstDay":0,"date":"2026-01-17T23:29:32+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjhiMTBmZS0wMWZlLTQyZDktYmU0YS04YjU5NjE1YjAxZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2OTAxNzIsIm5iZiI6MTc2ODY4ODk3MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ZtbcFm7xn-HpXErW4w0Q8UBQ_ld9ep0p4jtUpNbxGwY","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"2f8b10fe-01fe-42d9-be4a-8b59615b01e5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}